2.1 Other staff to obtain and/or deliver identified service or items are liaised

2.2 Required items to guest room are located and delivered

2.3 Equipment is set in guest rooms

2.4 Items form guest rooms are removed as required

3.1 Guests on services and items available are advised through the housekeeping department

3.2 Use of items delivered to guest room is advised to guest as required

3.3 Use of items delivered to guest room is demonstrated, as required

3.4 Other staff and departments are liaised to provide supplementary advice where appropriate

4.1 Malfunctions are reported as required

4.2 Management of dangerous or suspicious circumstances are advised

4.3 Participated in planning to enhance service delivery standards and equipment purchase Range of Variables

4.1 Malfunctions are reported as required

4.2 Management of dangerous or suspicious circumstances are advised

4.3 Participated in planning to enhance service delivery standards and equipment purchase Range of Variables

1. Housekeeping requests from guests

1.1 Instances where there has been a breakdown in normal room servicing and remedial service is required, such as rectification cleaning

1.2 Removing unwanted or defective items from rooms 49

1.3 Cleaning up spills

1.4 Extra equipment to cater for additional guests

1.5 Replacement items to replace defective items

1.6 Information regarding in-house services and products

1.7 Information regarding local services, attractions, transport, shops, entertainment

1.8 Emergency doctor on call

1.9 Complementary facilities

2. Housekeeping requests from staff

2.1 Room service

2.2 Valet

2.3 Concierge

2.4 Maintenance

3. Housekeeping requests

3.1 Use of appropriate guest contact skills

3.2 Recording and confirming name and room number

3.3 Use of appropriate internal form

3.4 Apologizing, where appropriate

3.5 Confirming detail of required service and/or items